privacy-policy

UPDATED AND REVISED AS OF MAY 23, 2018
This Privacy Policy governs each website, mobile site, application, and/or other service, regardless of how distributed, transmitted, or published, (each, a “Service”) by One Ibiza Concierge  and any of its subsidiaries and/or affiliates (“we,” “us,” or “our”) that links to this Privacy Policy, which is binding on all those who access, visit and/or use One Ibiza Concierge services, whether acting as an individual or on behalf of a entity (collectively, “you” or “your”).

At One Ibiza Concierge, we appreciate the importance of your personal privacy. This policy is available to help you understand the handling of your information while you’re visiting our websites, our applications and as a subscriber of our mailing lists. We also explain our approach to achieving GDPR-compliance, both for One Ibiza Concierge and for you.

HOW WE COLLECT YOUR INFORMATION
Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, that is not otherwise publicly available. One Ibiza Concierge collects personal information in a variety of ways, including when you subscribe to One Ibiza Concierge ’s newsletters and similar email notifications; when you visit the https://www.ibizaconcierge.one website or the websites of our subsidiary companies, or when you are registered as a property owner, property manager or agency partner in our system.

When you subscribe to our mailing lists via our website, we ask for and collect information such as, but not limited to; your name and email address. In some cases we may also ask for your address and additional information about you or your business, such as, but not limited to company registration number, staff member details and financial information.

Once you register with One Ibiza Concierge and sign in to our services, you are no longer anonymous to us.

TRANSPARENCY AND CHOICE
People have different privacy concerns. Our aim is to be as clear as possible about what information we collect so that you can make your own choices about how we use it. For example:

Wherever it is optional to collect additional information about you, we transparently inform you about what information we need, why we ask for it and we require your consent to process such information. When you change your mind, there is always a convenient way how to let us know.
When visiting the One Ibiza Concierge website, you may be given the opportunity to choose whether you accept our Cookie settings and therefore decide whether you agree to be on our radar when it comes to ads or behaviour analytics or not.

COOKIES
We collect information through technology, such as cookies and pixels, including when you visit our websites. “Cookies” are small pieces of information that are stored by your web browser on your computer’s hard drive. One Ibiza Concierge or its subsidiaries may send a cookie to your computer through your browser. One Ibiza Concierge may use cookies to track page requests and the duration of each user’s visit, and the use of cookies allows us to provide a user’s browser with information tailored to the visitor’s preferences and to also streamline and improve the user’s visits to our website.

You can choose whether to accept cookies by changing the settings of your browser. You can reset your browser to refuse all cookies or allow your browser to show you when a cookie is being sent. If you choose not to accept cookies, your experience at our website and other websites may be diminished and some features may not work as intended. Pixel tags are tiny graphic images that tell us what parts of the website have been visited or measure the effectiveness of searches users perform on the website. We may also use pixel tags in email messages to tell us whether emails have been opened to assure that we are only sending messages that are of interest to our subscribers.

THE USE OF YOUR PERSONAL INFORMATION
Registration is not required in order to visit and use the One Ibiza Concierge or our subsidiaries websites. However, One Ibiza Concierge may provide comments, submission forms, etc. to its users and you may be required to register in order to use such features. If you do register, and in the process provide us with personally identifiable information, NO information will be shared with any third-party organisation. If you post comments on the site, any personally identifiable information you provide in those comments or articles will be public. As such, we are not responsible for personally identifiable information that you may choose to share through these channels.

We also provide visitors with the opportunity to sign up to receive communications from us. In this case, we ask the visitor for personally identifiable information. Depending on what the visitor opts-in for, these communications will include some or all of the following: daily or weekly newsletters, company updates, and/or other relevant promotions. You may opt out of receiving any, or all, of these communications by clicking on the “unsubscribe” link in any email we send, or by replying to an email stating you’d like to be removed from our list.

One Ibiza Concierge may occasionally conduct subscriber surveys to better target our content to our audiences. The aggregated information collected is sometimes shared with our advertisers, however, we do not share specific individual information with third parties.

SHARING OF YOUR PERSONAL INFORMATION WITH THIRD PARTIES
One Ibiza Concierge does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested when we have your permission.

EXTERNAL LINKS
This website may contain links to other websites that are not controlled by us. We are not responsible for the privacy practices and policies of any website other than our own.

SECURING YOUR DATA
We follow accepted industry standards to protect personal information you have provided.

We work hard to protect One Ibiza Concierge and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information we hold.

In particular

We encrypt our services using SSL, in transit and at rest as well.
We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.
We restrict access to personal information to those of One Ibiza Concierge staff, and third parties who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
However, no method of electronic storage can ever be 100% secure. Therefore we are not in a position to guarantee the absolute security of your information.

HOW WE TRANSFER AND STORE YOUR PERSONAL INFORMATION
In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.

We store personal information on secure servers that are managed by us and our service providers. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

LEGAL DISCLAIMER
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.

UPDATING AND / OR CHANGING YOUR USER PROFILE OR PREFERENCES
To update your email address or change your email preferences please contact contact@ibizaconcierge.one

ONGOING CHANGES TO THIS PRIVACY POLICY
One Ibiza Concierge reserves the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by posting such change, update or modification on the website. Any such change, update or modification will be effective immediately upon posting on the website. Users will be informed of changes to this Privacy Policy via the “updated as of” notice on this Policy.

OUR COMMITMENT
We’re committed to our users enjoying One Ibiza Concierge to help them understand and prepare for the General Data Protection Regulation (“GDPR”). The GDPR is the most comprehensive EU data privacy law in decades and will come into effect on May 25, 2018.

As well as strengthening and unifying user data privacy across the EU, it also puts new or additional obligations upon anyone that handles EU citizens’ personal data, regardless of where they are located.

Below, we’ll explain our approach to achieving GDPR-compliance, both for ourselves and for our Customers.

The GDPR updated requirements are significant and our team is working hard to bring One Ibiza Concierge ’s service offerings and contractual commitments in line so Customers can prepare themselves before May 25, 2018. Measures were taken to achieve this include:

Investments in our systems. We have implemented improvements to our infrastructure, to fulfil all the requirements and obligations connected to continuous security monitoring, data breaches and security incident management.
Policies. We have already updated our Privacy Policy, however, we will continually work on our internal policies and practices to ensure that we are aligned with the GDPR requirements.
We’ll also continue to monitor the guidance around GDPR compliance from privacy-related regulatory bodies, and will adjust our plans accordingly if it changes.

CONTACT DETAILS
If you have any questions regarding this policy, please email contact@ibizaconcierge.one